Privacy Policy

Last updated: 25-Feb-2024

Our most important priority is our customers' trust, which is achieved by keeping customer information confidential, and by using it only as our customers would want us to. The top priority for all of us in Al-Saqi for E-Payment Services is our privacy promise to our customers, which we accomplish by the following:

  1. We safeguard, according to strict standards of security and confidentiality, any information our customers provide with us.
  2. We limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, such as advising our customers about our products, services and other opportunities, and to administer our business.
  3. We permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise is subject to our normal disciplinary measures.
  4. We do not reveal customer information to any external party unless we have previously informed the customer, in disclosures or agreements, have been authorized by the customer, or are required by law.
  5. We may ask for & collect yours :
    • first name :
    • last name :
    • date of birth :
    • residential and postal address :
    • email address :
    • telephone number :
    • profile picture :
    • gender :
    • background information about you :
    • lifestyle or biography details to be included in your Profile :
  6. Whenever we hire other organizations to provide support services, we require them to conform to our policy standards and to allow us to audit them for compliance.
  7. We attempt to keep customer files complete, up-to-date, and accurate. We advise our customers how and where to conveniently access their account information (except when we are prohibited by law), and how to notify us about errors which we promptly correct.
  8. We continuously assess ourselves to ensure that customer privacy is respected.
  9. Inquiry access is available (24x7x365). Planned downtime for maintenance will be announced through the web site in advance.
  10. Customer has the right to raise complaint to Customer Care Unit by submitting his complaint through www.alsaqi.iq or Call Center number +9647729115115 or email us at care@alsaqi.iq or info@alsaqi.iq